Production, Delivery & Aftercare

Yes, many OYLIN designs can be reviewed for project-specific dimensions, material selection, finish and proportion. Feasibility depends on the design, material, structure and intended use, so changes are confirmed before quotation and production.

Most sculptural natural-stone fixtures are best considered part of a layered lighting scheme rather than assumed to be the only light source in a room. Their role can be ambient, decorative or locally functional depending on the form, source, optics, mounting height and surrounding lighting plan.

Yes. Plans, elevations, dimensions, reflected ceiling plans and reference imagery can be used during project review. The required level of detail depends on the product and project stage, and OYLIN may request additional dimensions or installation information before final engineering.

Made-to-order work is not returnable for change of mind once production has begun. Before irreversible material, engineering or production costs are incurred, a cancellation may be reviewed with actual non-recoverable costs deducted. Once confirmed materials are purchased or formal production begins, the production deposit is non-refundable, subject to applicable statutory rights.

Care depends on the specific stone and finish. In general, use a soft cloth and mild, non-abrasive cleaning method, avoid harsh acids or aggressive chemicals, and do not treat natural stone as a uniform industrial surface. Product-specific care guidance should take priority where supplied.

The correct specification depends on the space and intended use. OYLIN commonly works with warm light where it suits the design, but colour temperature, source type, output, dimming and other performance criteria should be confirmed for the specific product and project. We do not treat one lumen, CRI or wattage value as universal across different fixtures.

Tell us as early as possible. Changes may be feasible before production, but they can affect material cost, engineering work and schedule. If approved work or materials must be revised, OYLIN will issue the updated cost and timing for written approval before proceeding.

Often, yes. Suspension length, canopy, mounting details and other installation-related elements can be reviewed for the project. Final feasibility depends on the fixture, ceiling condition, structure, regional electrical requirements and the selected components.

Photograph the packaging and affected item immediately and note visible damage on the carrier's delivery record where possible. Keep the product, crate, cartons, internal packing, labels and documents while the claim is reviewed, and contact OYLIN promptly with photographs, video and delivery information.

The 50% deposit confirms the approved scope and allows OYLIN to commit material procurement, engineering and production capacity. The remaining 50% is due after final QC evidence is shared and before dispatch, unless a different milestone is stated in the quotation.

Before dispatch, OYLIN reviews the completed piece against the approved project information and shares final photographs or video where applicable. A dimensional check is included, and lighting projects can also include visual evidence of illumination. Any project-specific inspection requirement should be agreed in advance.

Unless the quotation states otherwise, product pricing excludes international freight, duties and taxes. Shipping is quoted after destination, quantity, packing and trade terms are confirmed. You may appoint your own forwarder or ask OYLIN to arrange a shipping option.

IES availability is confirmed by project and product. It should not be assumed for every decorative or natural-stone fixture. When photometric data is required, include that requirement early so OYLIN can confirm whether an appropriate file is available for the proposed configuration.

Yes. OYLIN serves international residential, hospitality and design projects. Shipping method, packing, trade terms and freight cost are confirmed after the destination, quantity, dimensions and project requirements are known.

If a confirmed manufacturing defect, non-conforming item or wrong item is attributable to OYLIN, we will review the evidence and provide an appropriate remedy such as repair, replacement, replenishment or another agreed resolution. Transit claims are handled separately according to the shipping arrangement.

Yes. OYLIN can develop a new design from a project brief, sketch, drawing or reference. The design-development scope, revision allowance, fee and timing are confirmed before work begins; manufacturing pricing follows once the design direction and technical scope are sufficiently defined.

Yes. If you appoint your own carrier, OYLIN can prepare the agreed packing, handover information and shipment evidence and assist with claim documentation if needed. Transit responsibility then follows the agreed customer and carrier arrangement.

Packing is planned around the product, stone, dimensions, quantity and transport method. Larger or fragile pieces may require reinforced export packing or crating. The exact packing approach is confirmed as part of the shipment plan rather than treated as one standard carton format.

Priority scheduling may be available when workshop capacity and the project scope allow it. Any surcharge, revised production target and conditions are confirmed in writing before the accelerated schedule is accepted. It should not be assumed available for every project.

Lighting and large furniture typically require approximately 8–9 weeks after deposit, material approval and final specification confirmation. Trays and smaller decorative objects typically require approximately 6–7 weeks. Project-specific exceptions are confirmed in the quotation.

Production starts only after the required deposit has been received and the final production specification and material approval are complete. Until those points are confirmed, lead time should not be treated as having started.

Share the product or design reference, intended use, approximate dimensions, quantity, preferred material and finish, installation country, delivery destination, and any drawings or reference images available. An early-stage brief is enough to begin; details can be refined during review.

Yes, where technically appropriate. OYLIN confirms the installation country and reviews voltage, socket or driver, plug where applicable, dimming requirements and other regional electrical details before production. Local installation and code compliance should be confirmed by the qualified professional responsible for the project.

Replaceability depends on the product. Where a fixture uses a replaceable lamp, the socket and regional specification are confirmed before production. Integrated LED and driver configurations are reviewed by project so service access, compatible components and maintenance expectations can be understood before approval.

Yes, where applicable. OYLIN can provide photographs or video of the proposed stone before production. Physical samples are available for selected materials and projects, subject to current availability and the scale of the commission.

Natural stone does not transmit light uniformly. Thickness, density, colour, mineral structure and veining can change brightness, colour perception and shadow pattern. For illuminated stone, the final effect is reviewed as part of the product and material specification rather than treated as a fixed output from the material name alone.

No two natural stone pieces are identical. Website imagery shows the material character and design direction; colour, veining, mineral structure, inclusions, clouding and translucency can vary. The stone approved for your project becomes the production reference.

Yes. OYLIN offers stone sample options for material review. A sample helps compare colour, surface character, mineral movement and scale, but it cannot guarantee that a future slab or finished piece will be visually identical.

For confirmed projects, available files may include CAD or 3DM models, DWG drawings, PDF structural drawings, JPG renderings or other project documents depending on the design and stage. The final delivery set is confirmed for the specific project.

Yes. OYLIN can review single statement pieces, grouped installations, residential projects and hospitality or boutique commercial interiors. Quantity, repetition, matching stone, finish consistency, technical coordination and delivery sequencing should be discussed during quotation.

OYLIN is an independent atelier based in Zhongshan, China, working with natural-stone lighting, sculptural objects and made-to-order furniture for architects and interior designers internationally. Production is coordinated through specialist material and fabrication partners appropriate to the project.

OYLIN works on a made-to-order basis. Final pricing depends on the selected material, usable yield, dimensions, metalwork, engineering, quantity, finish, fabrication complexity and delivery requirements. We confirm the project scope and current material before issuing a project-specific quotation.