Shipping policy
OYLIN SHIPPING & DELIVERY POLICY
Last updated: 12 August 2026
1. DELIVERY REGIONS
During OYLIN’s initial launch, we accept international orders for selected core destinations in the United States and Europe. Availability, freight method, and quotation remain subject to the destination, product dimensions, site access, and carrier service. Contact sales@oylin.com before ordering if your destination is not shown at checkout.
2. SAMPLE BOX
Estimated delivery timing for Sample Boxes is confirmed according to the destination and shipping method.
Delivery and freight terms are confirmed for each order according to the destination, carrier and agreed quotation or order documentation. OYLIN does not apply one universal Incoterm to every order.
Duties, taxes, customs clearance and import responsibilities depend on the destination and the freight terms agreed for the order. Any applicable responsibilities are confirmed in the quotation or order documentation before shipment.
Delivery timing is an estimate rather than a guaranteed arrival date and may be affected by customs inspections, remote-area service, weather and carrier delays.
3. MADE-TO-ORDER PRODUCTION
Estimated production time is typically 8–9 weeks for lighting and large furniture, and 6–7 weeks for trays and decorative objects, unless otherwise confirmed for the order.
Production timing begins once both the 50% deposit has been received and the final production specifications and material approval have been completed. Complex, oversized, scarce-material or first-article projects may require a project-specific schedule.
Production timing excludes concept development, drawing review, client revision time, public holidays, transit, customs clearance, site readiness and delays caused by client-requested changes or late approvals.
4. FREIGHT QUOTATIONS
Large, fragile, or made-to-order stone fixtures may require specialist crating and project-specific freight. Freight, insurance, installation, lifting equipment, storage, and last-mile access are included only when expressly stated in OYLIN’s written quotation.
5. DUTIES, VAT/GST, AND IMPORT COSTS
Delivery and freight terms are confirmed for each order according to the destination, carrier and agreed quotation or order documentation. OYLIN does not apply one universal Incoterm to every order.
Duties, taxes, customs clearance and import responsibilities depend on the destination and the freight terms agreed for the order. Any applicable responsibilities are confirmed in the quotation or order documentation before shipment.
Where a customer appoints their own freight provider, transit responsibility follows the customer’s arrangement with that carrier. OYLIN remains responsible for confirmed manufacturing defects or incorrect goods.
6. DELAYS AND ASSISTANCE
OYLIN is not responsible for carrier, customs, force-majeure, site-access or client-approval delays outside our reasonable control, but we will provide reasonable assistance and available tracking information.