Terms of service

OYLIN TERMS OF SERVICE

Last updated: 23 August 2026

These Terms govern use of oylin.com and purchases from OYLIN. By using the site, approving a quotation or Shop Drawing, paying an invoice or deposit, or placing an order, you agree to these Terms and the policies linked on this site.

1. BUSINESS AND CONTACT
OYLIN operates from No. 6 Yongping Street, Yongning Community, Xiaolan Town, Zhongshan City, Guangdong Province, China, 528400. Contact: sales@oylin.com.

2. PRODUCTS AND NATURAL MATERIALS
OYLIN designs natural-stone lighting, samples, and related objects. Stone varies naturally in colour, veining, translucency, texture, inclusions, and light transmission. Samples, photographs, renders, and screen colours are indicative and do not guarantee an identical finished appearance. These inherent variations are not defects.

3. QUOTATIONS AND ORDERS
A quotation is valid only for the period stated and covers only the listed scope. An order is accepted when OYLIN confirms it in writing and receives the required payment. We may decline or cancel an order before acceptance, correct obvious pricing or specification errors, or request additional project information.

4. CONCEPT RETAINER
Where stated in a proposal, bespoke concept development begins after payment of a USD 300 concept retainer. Unless OYLIN agrees otherwise in writing, the retainer includes one concept board and one revision. It pays for design work already performed and is non-refundable once work begins. A new direction, additional variants, or further revisions may be quoted separately.

5. SHOP DRAWINGS, APPROVAL, AND DEPOSIT
Following concept sign-off, OYLIN normally prepares Shop Drawings within 5–7 business days. The client is responsible for checking dimensions, quantities, mounting conditions, electrical requirements, finishes, site access, coordination, and all other project information. Production begins after written approval or signature of the Shop Drawings and receipt of the 50% production deposit, unless the quotation specifies a different schedule. After both events, a Made to Order order is final and non-refundable.

6. CHANGES
Changes requested after concept sign-off, drawing approval, procurement, or production may affect price and lead time. OYLIN may refuse a change that is unsafe or no longer practicable. Approved changes require a written change order and any additional payment before work continues.

7. LEAD TIMES
Indicative timings are: Sample Box delivery 7–10 business days by air freight after cleared payment; concept board 5 business days including one revision; Shop Drawings 5–7 business days after concept sign-off; production approximately two months after approved Shop Drawings and cleared production deposit. When accepted by OYLIN in writing, expedited scheduling is available for US$100 and is expected to shorten the production schedule by approximately two weeks, subject to production capacity and final confirmation. Lead times are estimates and exclude client review, revisions, public holidays, transit, customs, force majeure, and events outside OYLIN’s reasonable control.

8. TECHNICAL INFORMATION
Project deliverables may include Rhino 3DM, AutoCAD DWG, KeyShot renders, material and light maps, photometric IES data, Bills of Materials, unroll patterns, and tolerance information as stated in the applicable quotation. Revit families are not publicly issued. Where included, a project-specific RVT family is produced after drawing approval for project coordination. Technical files are design intent and coordination information; licensed local architects, engineers, electricians, installers, and code consultants remain responsible for compliance, calculations, approvals, installation, and site safety.

9. PAYMENT
Payment is due in the currency, stages, and deadlines shown on the invoice or quotation. Unless a quotation states otherwise, Made to Order products require a 50% production deposit and the remaining 50% balance after production is completed and before dispatch. Bank, card, currency conversion, tax, and collection charges may be passed through where permitted. OYLIN may pause design, procurement, production, or dispatch while payment is overdue. Title to bespoke goods remains with OYLIN until full payment, including the DDP landed cost where applicable, is received. Until title passes, OYLIN may instruct a carrier to hold, redirect, or return the shipment where permitted by the applicable contract and law. Risk of loss and title may pass at different times according to the Incoterm stated on the accepted pro forma invoice.

10. DELIVERY, IMPORTS, AND INSTALLATION
International freight is governed by the Shipping & Delivery Policy and the Incoterm stated on the accepted pro forma invoice. Sample boxes to US mainland & EU core regions ship DDP. For bespoke fixtures, each pro forma invoice presents DDP and DDU options, with DDP as the default unless the client’s project specifies otherwise. Under DDP, the stated landed price includes the import duties and VAT/GST identified in the quotation. Under DDU, the buyer is responsible for import duties, VAT/GST, customs clearance, and related charges. Unless expressly included, the buyer remains responsible for installation, lifting, storage, site protection, local permits, and site access. Installation must be performed by qualified professionals in accordance with approved drawings, local electrical rules, structural requirements, and manufacturer instructions.

11. RETURNS AND CLAIMS
Returns, cancellations, damage claims, and refunds are governed by the Return & Refund Policy. Only qualifying Sample Boxes may be returned within the stated period and with prior RMA authorization. Made to Order products are non-returnable after approved Shop Drawings and payment of the production deposit, except as required by mandatory law.

12. INTELLECTUAL PROPERTY
OYLIN retains all copyright, design rights, know-how, models, drawings, renders, specifications, and other intellectual property unless a written agreement expressly transfers them. After full payment, the client may use project deliverables solely to coordinate, specify, install, operate, and maintain the purchased OYLIN products for the named project. Files may not be used to manufacture copies, reverse engineer products, or create derivative commercial designs.

13. WEBSITE USE
You must not misuse the site, interfere with security, introduce malicious code, scrape protected content, impersonate another person, or use OYLIN content without permission. Third-party services and links are governed by their own terms.

14. WARRANTIES AND LIABILITY
Nothing in these Terms excludes rights or liabilities that cannot lawfully be excluded. To the maximum extent permitted by law, OYLIN is not liable for indirect, incidental, special, consequential, or loss-of-profit damages, or for damage caused by incorrect site information, unauthorized modification, improper storage, handling, installation, maintenance, voltage, environmental conditions, or normal variation in natural stone. Any aggregate liability relating to an order will not exceed the amount paid to OYLIN for the affected product, except where such limitation is prohibited.

15. FORCE MAJEURE
OYLIN is not responsible for delay or failure caused by events beyond reasonable control, including material shortage, quarry variation, carrier disruption, customs action, labour disruption, epidemic, natural disaster, war, government action, or power and network failure. We will communicate material delays and seek a reasonable solution.

16. GOVERNING TERMS
These Terms, the accepted quotation, approved Shop Drawings, invoice, and published policies form the agreement. If they conflict, the signed project quotation or contract prevails for that project. Mandatory consumer law in the buyer’s jurisdiction continues to apply where it cannot be waived.

17. CONTACT
Questions should be sent to sales@oylin.com.