Before you commission

Yes, many OYLIN designs can be reviewed for project-specific dimensions, material selection, finish and proportion. Feasibility depends on the design, material, structure and intended use, so changes are confirmed before quotation and production.

Most sculptural natural-stone fixtures are best considered part of a layered lighting scheme rather than assumed to be the only light source in a room. Their role can be ambient, decorative or locally functional depending on the form, source, optics, mounting height and surrounding lighting plan.

Yes. Plans, elevations, dimensions, reflected ceiling plans and reference imagery can be used during project review. The required level of detail depends on the product and project stage, and OYLIN may request additional dimensions or installation information before final engineering.

Made-to-order work is not returnable for change of mind once production has begun. Before irreversible material, engineering or production costs are incurred, a cancellation may be reviewed with actual non-recoverable costs deducted. Once confirmed materials are purchased or formal production begins, the production deposit is non-refundable, subject to applicable statutory rights.

Care depends on the specific stone and finish. In general, use a soft cloth and mild, non-abrasive cleaning method, avoid harsh acids or aggressive chemicals, and do not treat natural stone as a uniform industrial surface. Product-specific care guidance should take priority where supplied.

The correct specification depends on the space and intended use. OYLIN commonly works with warm light where it suits the design, but colour temperature, source type, output, dimming and other performance criteria should be confirmed for the specific product and project. We do not treat one lumen, CRI or wattage value as universal across different fixtures.

Tell us as early as possible. Changes may be feasible before production, but they can affect material cost, engineering work and schedule. If approved work or materials must be revised, OYLIN will issue the updated cost and timing for written approval before proceeding.

Often, yes. Suspension length, canopy, mounting details and other installation-related elements can be reviewed for the project. Final feasibility depends on the fixture, ceiling condition, structure, regional electrical requirements and the selected components.

Photograph the packaging and affected item immediately and note visible damage on the carrier's delivery record where possible. Keep the product, crate, cartons, internal packing, labels and documents while the claim is reviewed, and contact OYLIN promptly with photographs, video and delivery information.

Made-to-order commissions normally require a 50% deposit, with the remaining 50% due after final QC evidence is shared and before dispatch. The deposit allows OYLIN to commit approved material procurement, engineering and production capacity. Any different milestones must be expressly agreed in the accepted quotation.

Before dispatch, OYLIN reviews the completed piece against the approved project information and shares final photographs or video where applicable. A dimensional check is included, and lighting projects can also include visual evidence of illumination. Any project-specific inspection requirement should be agreed in advance.

The USD 149 Standard Sample Box includes shipping to supported checkout destinations on a DDP basis, with import duties and taxes included. Contact OYLIN before payment if checkout does not support your destination. Made-to-order products have no universal Incoterm: freight, duties, taxes, insurance and responsibilities are confirmed in the accepted quotation. OYLIN can help arrange a carrier, or the customer may appoint a forwarder.

IES availability is confirmed by project and product. It should not be assumed for every decorative or natural-stone fixture. When photometric data is required, include that requirement early so OYLIN can confirm whether an appropriate file is available for the proposed configuration.

Yes. The USD 149 Standard Sample Box includes shipping to supported checkout destinations on a DDP basis, with import duties and taxes included. Contact OYLIN before payment if checkout does not support your destination. Made-to-order products have no universal Incoterm: freight, duties, taxes, insurance and responsibilities are confirmed in the accepted quotation. OYLIN can help arrange a carrier, or the customer may appoint a forwarder.

Yes. OYLIN's design collection is produced on a made-to-order basis rather than held as finished stock. Production begins only after the required deposit is received and the final production specification and material approval are complete. Sample products are handled separately as direct-purchase items.

If a confirmed manufacturing defect, non-conforming item or wrong item is attributable to OYLIN, we will review the evidence and provide an appropriate remedy such as repair, replacement, replenishment or another agreed resolution. Transit claims are handled separately according to the shipping arrangement.

Yes. OYLIN can develop a new design from a project brief, sketch, drawing or reference. The design-development scope, revision allowance, fee and timing are confirmed before work begins; manufacturing pricing follows once the design direction and technical scope are sufficiently defined.

Yes. If you appoint your own carrier, OYLIN can prepare the agreed packing, handover information and shipment evidence and assist with claim documentation if needed. Transit responsibility then follows the agreed customer and carrier arrangement.

Packing is planned around the product, stone, dimensions, quantity and transport method. Larger or fragile pieces may require reinforced export packing or crating. The exact packing approach is confirmed as part of the shipment plan rather than treated as one standard carton format.

Priority scheduling may be available when workshop capacity and the project scope allow it. Any surcharge, revised production target and conditions are confirmed in writing before the accelerated schedule is accepted. It should not be assumed available for every project.

Lighting and large furniture typically require approximately 8–9 weeks after deposit, material approval and final specification confirmation. Trays and smaller decorative objects typically require approximately 6–7 weeks. Project-specific exceptions are confirmed in the quotation.

Production starts only after the required deposit has been received and the final production specification and material approval are complete. Until those points are confirmed, lead time should not be treated as having started.

Share the product or design reference, intended use, approximate dimensions, quantity, preferred material and finish, installation country, delivery destination, and any drawings or reference images available. An early-stage brief is enough to begin; details can be refined during review.

Yes, where technically appropriate. OYLIN confirms the installation country and reviews voltage, socket or driver, plug where applicable, dimming requirements and other regional electrical details before production. Local installation and code compliance should be confirmed by the qualified professional responsible for the project.

Replaceability depends on the product. Where a fixture uses a replaceable lamp, the socket and regional specification are confirmed before production. Integrated LED and driver configurations are reviewed by project so service access, compatible components and maintenance expectations can be understood before approval.

Yes, where applicable. OYLIN can provide photographs or video of the proposed stone before production. Physical samples are available for selected materials and projects, subject to current availability and the scale of the commission.

Natural stone does not transmit light uniformly. Thickness, density, colour, mineral structure and veining can change brightness, colour perception and shadow pattern. For illuminated stone, the final effect is reviewed as part of the product and material specification rather than treated as a fixed output from the material name alone.

No two natural stone pieces are identical. Website imagery shows the material character and design direction; colour, veining, mineral structure, inclusions, clouding and translucency can vary. The stone approved for your project becomes the production reference.

Yes. OYLIN offers stone sample options for material review. A sample helps compare colour, surface character, mineral movement and scale, but it cannot guarantee that a future slab or finished piece will be visually identical.

For confirmed projects, available files may include CAD or 3DM models, DWG drawings, PDF structural drawings, JPG renderings or other project documents depending on the design and stage. The final delivery set is confirmed for the specific project.

Yes. OYLIN can review single statement pieces, grouped installations, residential projects and hospitality or boutique commercial interiors. Quantity, repetition, matching stone, finish consistency, technical coordination and delivery sequencing should be discussed during quotation.

OYLIN is an independent natural-stone lighting atelier creating made-to-order lighting, sculptural objects and furniture for architects and interior designers internationally. Material development and production coordination are based in Zhongshan, China, with multiple specialist partner factories and designers internationally.

OYLIN works on a made-to-order basis. Final pricing depends on the selected material, usable yield, dimensions, metalwork, engineering, quantity, finish, fabrication complexity and delivery requirements. We confirm the project scope and current material before issuing a project-specific quotation.

No. A sample is useful for reviewing the material family, colour direction, surface character and scale, but natural stone continues to vary from piece to piece and slab to slab. For made-to-order work, the project stone or current material selection approved before production is the more relevant visual reference.

They should be judged together with room dimensions, ceiling height, furniture layout, sightlines and the fixture's intended lighting role. A diameter or suspension length that works in one interior can feel disproportionate in another. For project review, plans, elevations, key dimensions or a simple room sketch are more useful than a room name alone.

Glare depends on source position, viewing angle, diffuser or shielding strategy, stone translucency and the surrounding light level. OYLIN reviews these factors as part of the fixture configuration rather than assuming that stone alone will soften every source. Where glare control is important, tell us the mounting height, principal viewing positions and intended lighting role early.

Tell us the installation country, supply voltage and the dimming or control method required by the project, if known. Driver location and service access may also matter for integrated LED configurations. OYLIN confirms the applicable component approach before production; final compatibility and local installation should be coordinated with the qualified electrical professional responsible for the project.

The quoted production window assumes the agreed scope can proceed after deposit, material approval and final technical confirmation. Later material changes, revised dimensions, engineering revisions, delayed approvals or unusual project requirements can move the production start or completion target. If a change affects timing, OYLIN confirms the revised schedule before proceeding.