Client Care & Shipping

Your Questions, Answered

Lead Times & Delivery

What is the standard lead time for an order?
At OYLIN, we eschew mass production in favor of meticulous artisanship. Because every piece is hand-assembled and carefully inspected, our standard lead time is 6 to 8 weeks. Custom or bespoke commissions may require up to 12 weeks. We believe true luxury is worth the wait.

How are your items shipped?
Due to the heavy, fragile nature of our materials (solid brass, natural alabaster, marble), all items are shipped in custom-engineered, reinforced crates. We partner with specialized freight carriers to ensure your pieces arrive in pristine condition. A signature is required upon delivery.

Product & Technical Specifications

Are OYLIN fixtures compatible with US and International voltage?
Yes. Our internal electrical components are universally rated for 110V - 240V, making them fully compatible with electrical standards in North America, Europe, and Asia. All fixtures undergo rigorous safety testing before leaving our atelier.

Will the finish on my fixture change over time?
Yes, intentionally. We utilize unlacquered solid brass, a "living finish." This means the brass is not sealed with synthetic plastics. Over time, it will interact with the air and natural oils from touch, developing a rich, dark patina that adds character and historical depth to the piece.

Damages, Returns & Exchanges

What if my item arrives damaged?
While we take extraordinary precautions in crating, freight damage can occasionally occur. Please inspect your delivery immediately upon arrival. If you discover any damage, you must notify us at concierge@oylin.com within 48 hours of receipt, providing photographic evidence of both the item and the packaging. We will expedite a replacement or repair at no cost to you.

What is your return policy?
Because each OYLIN fixture is made to order, we do not accept returns for buyer's remorse. All sales are final. If an item is structurally defective upon arrival, it is covered under our replacement guarantee. We encourage you to utilize our Material Sample Program prior to ordering to ensure the finish meets your exact expectations.

Still have questions?